Frequently Asked Questions

Businesses with roughly 10 to 200 staff where the owner is the bottleneck for AI decisions; firms in regulated professions that need personal information handled to a standard; companies working across English, Japanese and Korean; founders who have run a pilot and want someone accountable for production.

A tool answers when you prompt it. An agent runs a workflow on its own, reads from your knowledge base, and logs what it did. The difference that matters is the person: a Chief Agent Officer chooses the workflows, builds the agents, sets the guardrails and answers for the result.

A consultant recommends. A Chief Agent Officer builds, runs and stays accountable for the agents in production, on a named cadence, with a dashboard showing what they did.

No. You need to know your business and be available for the interviews in CORE. Everything technical sits with Ryan, and the dashboard is written for the owner, not the engineer.

Two weeks. A 40-minute scoping call first, then a 60 to 90 minute deep dive, interviews with the people who run each workflow, and the written Calibration Report at the end of week two.

USD $1,500, fixed, for the two weeks. CORE is the first step of every engagement and a standalone piece of strategic work: even if you do not continue to a shape, the Calibration Report is yours. Orbweva is not registered for GST, so no GST is charged.

Your Calibration Report becomes the build order: ARC in weeks 3 to 4, the first AER agents from month two, Grow from the first agent onward. The report also recommends a shape, which you can accept, change, or decline.

Yes. CORE stands alone as a strategic deliverable. You can take the Calibration Report and act on it yourselves, give it to another provider, or wait. There is no pressure to commit during CORE; the recommendation is part of the report.

In weeks 3 and 4, after CORE. Interviews capture company, services, brand voice and policies; existing documents, the website, FAQs and Slack or Notion content are ingested and structured into the eight ARC entry types. Building it is part of the days in your shape.

You can edit any entry through a simple form; no technical skills needed. Weekly reviews for the first month while the agents settle in, then monthly, with an extra pass when the business changes (new service, price change, rebrand).

Eight structured types: COM (company), SVC (services), PRC (processes), POL (policies), VOI (voice and tone), PPL (people and roles), TMP (templates) and FAQ. Each entry carries an owner and a last-reviewed date.

ARC is the single source of truth. Agents read it live at decision time and are never trained against it, so an edit is reflected on the next interaction. The Grow dashboard shows which entries each response used, so accuracy can be audited.

Yes. Read-only connections from Notion, Google Docs, HubSpot, Salesforce and most CMS platforms are supported. Write-back, where an agent updates a CRM record, is switched on once that agent has a measured error rate. Other tools usually take a one to two day custom connector.

The ones the CORE report ranks highest: usually the work that eats owner hours or carries risk when it runs late. Lead follow-up, quoting, onboarding, support triage and reporting are common first picks.

One workflow at a time. A new agent is added once the one before it has a measured error rate, so the pace is set by the shape you choose and what the CORE report puts first.

Every agent answers from ARC, not from memory, and says so when it does not know. Uncertain or sensitive cases escalate to a person with full context. Each agent runs with a human in the loop until its error rate is measured, keeps an audit trail and has a kill switch.

Yes. Criteria, tone, schedules and escalation rules are yours to set, and the changes are part of the days in your shape. A new workflow is a new agent, prioritised at the next CORE checkpoint.

They write and speak from your ARC voice entries, reviewed by you before they go live. Anything customer-facing runs with a human reading it until you are satisfied.

The dashboard the owner can read: what each agent did, decided and produced, what failed, what changed and what it cost, with an audit trail back to the ARC entries it used.

Key metrics for each agent, an activity feed, the decision log, the AI tool registry (every AI tool the business pays for, with usage and spend), and Telegram alerts for morning summaries and exceptions.

Yes. Grow is built around the agents we run, but it can show other AI tools you use: ChatGPT usage, Claude projects, HubSpot AI, Zapier automations and more. The goal is one dashboard for the whole business.

USD $1,500 for the two-week CORE Assessment, then the shape you choose: a day a month is USD $2,000, two or four days a month is USD $3,800 or $7,000, embedded for a season is USD $14,000 a month with a three-month minimum, and a permanent seat is salaried. Prices in USD. Orbweva is not registered for GST, so no GST is charged.

Because agents built without calibration are fast, generic and wrong for your business. CORE puts the workflows, the priorities and the knowledge gaps in writing before anything is built. The report is yours whether or not we continue.

The first month is billed when the shape starts, after the CORE Assessment. Nothing is billed for the shape while CORE is running.

No. The monthly shapes run month to month with 30 days' notice, apart from the three-month minimum on the embedded season. A permanent seat is an employment arrangement on its own terms.

You keep everything built: the knowledge base, the agents, the dashboard and the documentation. Handover is part of every shape, and we will help you run it yourselves or hand it to another provider.

No. The monthly shape covers the Chief Agent Officer's days: monitoring and tuning the agents, keeping the knowledge base current, fixes and maintenance. The only extras are ad spend if you run paid campaigns, and paid third-party tools such as an enterprise CRM or model usage above the included allowance. We say so before anything is billed.

Forty minutes, free. We talk through your business, where the hours and the risk sit today, and whether a CORE Assessment is the right next step. No proposal is sent before that call.

Time with the people who run each workflow during CORE, access to the documents and tools those workflows use, and a decision-maker for the Calibration Report. Everything else is gathered in the interviews.

CORE takes two weeks and ARC the two weeks after it. The first agent goes into production from month two, usually one that removes the most owner hours. Each further agent follows once the one before it has a measured error rate.

Usually. CRMs (HubSpot, Pipedrive, Salesforce), email platforms, calendars, Stripe and Xero, Slack and Discord are standard. Anything unusual is covered during CORE and, if it needs a custom connector, quoted before work starts.

Agents are monitored, and an agent that misbehaves is paused the same day. Fixes are part of the days in your shape. The dashboard shows what ran and what failed, so nothing is hidden.

The Chief Agent Officer's days in your business, whichever shape you choose: agents monitored and tuned, the knowledge base kept current, fixes and maintenance, and the dashboard reviewed with you. Bigger shapes mean more days on the systems, not a different service.

Email hello@orbweva.com or use the contact form. Standard questions are answered within 24 hours. If an agent is misbehaving, it is handled the same day and paused if needed.

Yes. Handover is part of every shape, and the Academy teaches the same four layers to teams who want the capability in-house. A day a month is the shape built for governance once the agents are stable.

The CORE report is yours whether or not we continue, so the first step carries no risk beyond its fixed price. The monthly shapes run month to month with 30 days' notice. We do not sell outcome guarantees: what each agent produced and what it cost is on the Grow dashboard every month, and that is the basis for continuing.

We do not publish a return figure, because it depends on which workflows the CORE report puts first. What you get instead is measurement: the Calibration Report ranks workflows by the hours and risk they carry, and the Grow dashboard shows what each agent produced and what it cost from the first month it runs.