ARC™Adaptive Resource Center
The knowledge layer that makes your AI agents actually useful.
Book a Free CallWhat is ARC?
ARC™ is a structured database of everything your AI agents need to know about your business:
- Services & Pricing — What you offer and what it costs
- Policies & FAQs — Your rules, guarantees, processes
- Voice & Tone — How you sound (professional? casual?)
- Email Templates — Pre-approved messaging
- People & Roles — Who does what on your team
When a customer asks your Responder agent "How much do you charge?", it searches ARC and gives the RIGHT answer. Every time. No hallucinations. No guessing.
How ARC Works
Customer Question
A customer asks a question via chat, email, or form
ARC Search
The agent searches your knowledge base using semantic + keyword matching
Response Formed
The agent combines ARC content with your brand voice
Accurate Answer
Customer receives a consistent, accurate response
ARC Categories
Company
Identity, mission, history
"Founded in 2020, based in Adelaide..."
Services
Descriptions, pricing, outcomes
"Acquire delivers 10+ leads/month..."
Processes
Sales, onboarding, delivery
"Discovery calls are 30 minutes..."
Policies
Guarantees, cancellation, support
"Cancel anytime with 30 days notice..."
Voice
Brand guidelines, tone
"Professional but approachable..."
People
Team profiles, roles
"Ryan handles all discovery calls..."
Templates
Email templates, scripts
"Initial outreach template..."
FAQs
Common questions
"When do monthly fees start?..."
Why ARC Matters
Without ARC
- AI guesses at your pricing
- Responses sound generic
- Different answers to the same question
- Customers get frustrated
With ARC
- AI knows your exact pricing
- Responses match your voice
- Consistent, accurate answers
- Customers trust your business
ARC is Included with Every Agent
Every AER agent comes with:
You control the knowledge. Add, edit, or remove entries anytime. Your agents get smarter as your ARC grows.
Ready to build your knowledge base?
Book a Free CallPart of the ORBWEVA Stack
Automation
“It runs without me”
Knowledge
“It knows my business”
Visibility
“I see everything”
ARC is the knowledge layer. AER uses it to automate. Grow shows you the results.
Frequently Asked Questions
We build ARC during the first week post-CORE Assessment. Onboarding interviews capture company, services, brand voice, and policies; we ingest your existing docs, website, FAQ, and Slack/Notion content; everything is structured into the six ARC entry types. Initial population is included in setup.
ARC is the single source of truth — agents query it live at decision time, never trained against it. When you edit an entry, every agent reflects the change immediately on the next interaction. No retraining, no drift. The Grow dashboard shows which ARC entries each agent referenced in any given response, so you can audit accuracy.
Ready to get more customers on autopilot?
Book a free call and we'll show you exactly how we can help launch your go-to-market engine. We'll audit your site before the call — so we come prepared with real insights, not a sales pitch.